Shipping, returns and warranty

Shipping within the United States

Orders placed before 1 p.m. Central on a business day leave our Alabama facility the same day. Orders placed after that, or on a weekend or US federal holiday, ship the next business day. We ship to all 50 states, Washington D.C., Puerto Rico and APO/FPO addresses. All shipments are carbon-neutral through our carrier's offset programme.

We do not currently ship outside the United States.

Returns and exchanges

You have 30 days from delivery to return anything that has not been used, with tags attached and in its original packaging. Start a return by emailing info@stowlinecarry.shop with your order number; we reply with a prepaid label.

• Refunds are issued to the original payment method within five business days of the parcel arriving at our facility.
• Original shipping charges are refunded only when the return is caused by our error or a defect.
• Exchanges for a different colourway or size are shipped as soon as the return scan is confirmed — you do not wait for the refund cycle.
• Personalised and custom-embroidered items are final sale unless they are defective.

Lifetime hardware warranty

For as long as you own the bag, we cover manufacturing defects in zippers, buckles, webbing, hardware and stitching. That includes a zipper that separates, a buckle that cracks, and seams that pull. The warranty transfers with the bag if it changes hands.

It does not cover normal fabric wear, damage from airline handling or theft, or modifications made to the bag after purchase. Those we repair at cost, and we quote the price before any work begins.

To open a claim, email info@stowlinecarry.shop with clear photographs of the failure and, where possible, the SKU on the interior label. Approved repairs are turned around in roughly two weeks plus transit.

Lost, late and damaged parcels

If tracking has not updated for five business days, contact us and we will open a carrier trace and, if the parcel does not surface within eight business days, ship a replacement. Parcels that arrive damaged should be photographed before unpacking where possible — it makes the carrier claim faster.

Order changes and cancellations

We can change an address or cancel an order any time before it is scanned by the carrier. After that, wait for delivery and use the standard return process.

Last updated: September 10, 2026