This policy explains what Stowline Carry LLC collects when you browse this store or place an order, why we collect it, who we share it with, and the choices you have.
Effective date: September 10, 2026 · Last updated: September 10, 2026
Stowline Carry LLC ("Stowline Carry", "we", "us" or "our") operates the online store at stowlinecarry.shop and sells bags, luggage and carry accessories to customers in the United States. We are the controller of the personal information described in this policy.
Our postal address is:
Stowline Carry LLC
19640 N 5th St Lot 9
Citronelle, AL 36522
United States
Privacy questions go to info@stowlinecarry.shop.
We do not collect Social Security numbers, government identification numbers, precise geolocation, biometric data, or information about health, race, religion, sexual orientation, union membership or political opinions.
Directly from you when you place an order, contact support, subscribe to our email list or submit a warranty claim; automatically from your browser and device when you use the store; and from the service providers listed in When we share information — principally our payment processor and our shipping carriers.
| Purpose | What that means in practice |
|---|---|
| Completing your order | Authorising and capturing payment, sending confirmation and shipping emails, producing labels, and handling returns, exchanges and refunds. |
| Customer support | Answering questions, processing warranty claims, arranging repairs and investigating delivery problems. |
| Fraud prevention and security | Screening orders for card fraud, blocking automated abuse, and protecting the store and our customers from unauthorised access. |
| Running and improving the store | Measuring which pages and products are used, diagnosing errors, testing changes and planning inventory. |
| Marketing you asked for | Sending the email newsletter and restock notices you opted into, and measuring whether they were opened. |
| Legal and accounting obligations | Keeping tax and transaction records, responding to lawful requests, and enforcing our Terms of Service. |
Where the law requires a legal basis for processing, we rely on performance of a contract (fulfilling your order), our legitimate interests (security, fraud prevention, improving the store), consent (marketing email and non-essential cookies) and compliance with legal obligations (tax records).
Card payments on this store are processed by Stripe, Inc., 354 Oyster Point Boulevard, South San Francisco, CA 94080, a PCI DSS Level 1 certified payment service provider.
Refunds are returned to the original payment method through Stripe. Chargeback and dispute correspondence is handled through Stripe's dispute process, which may require us to share the order record, delivery confirmation and relevant support correspondence with the card network and the issuing bank.
We disclose personal information only to the categories of recipients below, and only for the purposes stated:
| Recipient | Information disclosed | Purpose |
|---|---|---|
| Stripe, Inc. | Payment credentials, billing details, order amount, email, IP address | Payment authorisation, settlement, refunds, dispute handling and fraud screening |
| Shipping carriers and our fulfilment partner | Recipient name, shipping address, telephone number, email, parcel contents summary | Delivering your order and processing returns |
| Email and helpdesk providers | Name, email address, order history, message content | Sending transactional and opted-in marketing email, and answering support requests |
| Analytics and error-monitoring providers | Pseudonymous identifiers, device and usage data | Measuring store performance and diagnosing faults |
| Professional advisers, auditors and insurers | Transaction and correspondence records as needed | Accounting, tax and legal advice |
| Government bodies and courts | Only what a valid legal request requires | Compliance with law and defence of legal claims |
| An acquirer in a corporate transaction | Customer records forming part of the business | Merger, acquisition, financing or sale of assets, subject to this policy |
Every service provider is bound by a written contract that limits their use of the information to the services they perform for us. We do not disclose personal information to data brokers or to advertising networks for their own purposes.
We use a small number of cookies and browser storage entries:
| Category | What it does | Can you refuse it? |
|---|---|---|
| Strictly necessary | Keeps your cart and session, remembers your delivery selection, protects checkout against automated abuse and fraud. | No — the store cannot function without these. |
| Preferences | Remembers filter and sort choices, and the products you recently viewed. | Yes, through your browser settings. |
| Analytics | Counts visits and measures which pages and products perform, using pseudonymous identifiers. | Yes — see Your privacy choices. |
Your cart and recently viewed products are held in your browser's local storage, on your device, and are not transmitted to us until you place an order. Clearing your browser data removes them.
We honour the Global Privacy Control (GPC) signal. When your browser sends GPC, we treat it as a request to opt out of any sharing of personal information for cross-context behavioural advertising and disable non-essential analytics for that browser.
| Record | Retention period |
|---|---|
| Order and transaction records | Seven years, to satisfy US tax and accounting requirements |
| Warranty and repair records | For the life of the warranty claim plus three years |
| Support correspondence | Three years from the last message |
| Marketing subscriptions | Until you unsubscribe, then a suppression record so we do not email you again |
| Analytics data | Fourteen months |
| Server and security logs | Ninety days |
The store is served exclusively over HTTPS with TLS 1.2 or higher. Access to order data is restricted to staff who need it, protected by unique accounts and multi-factor authentication, and logged. Payment credentials never touch our infrastructure. We review our providers' security posture before onboarding them and reassess annually. No system is perfect; if a breach affects your personal information we will notify you and the relevant authorities as required by applicable state law.
Depending on where you live, you may have the right to:
These rights are available to residents of California under the CCPA as amended by the CPRA, and to residents of Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana and other states with comparable laws.
To make a request, email info@stowlinecarry.shop with the subject line "Privacy request", or write to the postal address above. We verify your identity by matching the details in your request against our order records, and we may ask for an order number or for confirmation from the email address on file. We respond within 45 days and may extend once by a further 45 days where a request is complex, telling you before we do. An authorised agent may submit a request on your behalf with written permission that we can verify.
Stowline Carry does not sell personal information, and does not share personal information for cross-context behavioural advertising, as those terms are defined by the California Consumer Privacy Act. We have not done so in the preceding twelve months, including for consumers we know to be under 16 years of age.
This store is intended for adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, email info@stowlinecarry.shop and we will delete it.
We ship only within the United States and our systems and service providers are located there. If you visit this store from another country, any personal information you provide is transferred to and processed in the United States, where data protection law differs from the law of your home country.
When this policy changes we update the "last updated" date at the top of the page. If a change materially affects how we use personal information already collected, we will give notice by email or by a prominent notice in the store before the change takes effect.
Privacy: info@stowlinecarry.shop
General support: info@stowlinecarry.shop
Telephone: +1 (251) 423-7244 (Mon–Fri, 9 a.m.–5 p.m. Central)
Stowline Carry LLC
19640 N 5th St Lot 9
Citronelle, AL 36522
United States
Last updated: September 10, 2026